Return and Exchange
Our policy lasts 07 days after delivery. If 07 days have gone by since you have received your products, unfortunately we can’t offer you a compensation, exchange or refund.
We normally stay in touch with our customers and make sure the things fully satisfy both sides. In case, an item or set of purchased items found dis-satisfactory or not up to the mark as required during purchase as per instructions or specifications provided in written, a detailed thread of bilateral conversation made to evaluate the cause of complaint and dispute made decisive to solve within 7 days of complain.
Thereafter, we offer three types of solutions;
- Compensation offer partially or fully on mutual set terms.
- Exchange of item(s) partially or fully on mutual agreed terms.
- Return and refund partially on mutual set terms.
For compensation, a product or set of products may be compensated after having mutual agreement on new purchases or purchase of the similar product(s) offering partial or full discount.
Following the second option of exchange, to be eligible for an exchange, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
Following the third option, to be eligible for a return with full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Moreover the one side delivery charges are to bear by the customer.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 07 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@ezxports.com
Sale items (if applicable)
Only regular priced items may be refunded (the refund is applicable within 24 hours of placing the order, as everything is custom made, after 24 hours order details are sent to our production department, hence we can't offer the refund), unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@ezxports.com and we will provide you address of our warehouse.
Shipping
To return your product, you should mail your product to warehouse, email us at: info@ezxports.com to get the mailing address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.